Frequently asked questions

The basic setup takes about 15 minutes. Sign up, enter your restaurant's details, add your dishes to the menu and you are ready. You can also import the menu from a photo or a PDF thanks to our AI.

Not at all. goristodirect is designed to be used by anyone. The interface is intuitive and guides you step by step through the setup.

Yes, we offer a 14-day free trial with full access to the Pro plan. No credit card is required to get started.

You can choose a paid plan or switch to the free Free plan with limited features (20 products, basic menu). Your data is never deleted.

Every table has a unique QR code. The customer scans it with their smartphone, sees the menu and can order directly from the table. The order reaches the kitchen automatically.

Yes, all three order types are supported. You can enable or disable each of them in the settings. Each type has its own configuration (delivery zones, hours, minimum order).

Yes, thanks to artificial intelligence the menu can be translated automatically into over 30 languages. Ideal for tourist areas. You can also review and edit the translations.

Yes, in the Branding section you can change the logo, colours, fonts and social links. Your restaurant's menu will carry your brand, not goristodirect's.

You receive real-time notifications in the admin dashboard with an alert sound. We also support browser push notifications and email.

Yes, with the Premium plan you can manage an unlimited number of locations from the same dashboard. Each location has its own menu, orders and settings.

You can accept cash on delivery, card on delivery (with a POS) and online credit/debit card payments through Stripe.

Stripe charges a standard fee (around 1.4% + €0.25 per transaction in Europe). The fee is borne by the restaurant, but 100% of the order amount goes directly to your account.

No. goristodirect takes no commission on orders. Our revenue comes exclusively from the monthly subscription. 100% of the order amount goes to the restaurant.

In the Payments section of the dashboard, click "Set up Stripe Connect". You will be guided through the Stripe onboarding procedure, which takes about 5 minutes. You will need an ID document, your IBAN and your VAT number.

We offer 4 plans: Free (€0/month, 20 products), Base (€29/month, unlimited products), Pro (€59/month, 3 locations + advanced analytics) and Premium (€99/month, unlimited locations + white-label).

Yes, you can move to a higher or lower plan at any time. Upgrades are immediate; downgrades take effect at the end of the current billing period.

Yes, paying annually saves you 15-17% compared with monthly payment.

Yes, you can cancel at any time without penalties. The service stays active until the end of the period you have already paid for. Your data is kept for 30 days after cancellation.

You can reach us by email at supporto@sempreutile.it, through the contact form on the website or via the chat in the dashboard (for paid plans). Support is available Monday to Friday, 9am to 6pm (Italian time).

The customer web app supports PWA mode with caching, so a menu that has already loaded remains accessible even with an unstable connection. Creating new orders does require a connection.

Absolutely. We use SSL encryption, payments are handled by Stripe (PCI DSS certified) and card data never passes through our servers. We are GDPR compliant.